Adult Learning and Skills
St Ives
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Refunds/Cancellation Policy

REFUNDS AND CANCELLATION POLICY

We only give refunds where we cancel or substantially alter a course. However a refund will be allowed if you cancel your place at least 10 term-time working days before the course start date.

In the case of prolonged illness or accident (e.g. breaking a limb and unable to travel to the classes), and on production of a doctor’s note, we will offer credit for a similar future course.

If you feel that a course is not fulfilling its objectives as outlined in the course description, please notify us within two weeks of the course starting and we will take steps to address this. If you are still not satisfied that the course is meeting your objectives you must inform us within two working weeks of the course being reviewed, using the complaints procedure.

If a class is cancelled due to circumstances out of our control, such as adverse weather or tutor illness or unavailability for any reason, then extra classes will be added and no refund will be available.